At So Black Candle Co. orders are thoroughly inspected prior to shipment. Due to the nature of our products we are unable to offer refunds/returns/exchanges at this time.
ALL PURCHASES ARE FINAL. Please read scent descriptions carefully prior to placing your order.
Candles damaged during transit will be handled on a case by case basis.
In the event that your package is damaged during shipment, please send an email to firstname.lastname@example.org within 48 hours of delivery so that we can resolve the issue as quickly as possible. Please include a picture of the damage and your order number in the email.