FAQ

How do I contact customer service?

You can reach us via email at Soblackcandleco@gmail.com or by filling out our contact form here. 

How long will it take for me to get my order?

Our current processing time is 5-7 business days. After your order is processed it will be shipped via USPS. It typically takes around 2-5 days for your order to arrive once shipped. 

How can I track my order?

You should be receiving a separate email with tracking information when your order is being processed. This will allow you to track your package through USPS. 

Can I return/exchange my order?

Due to the nature of our products we are unable to offer refunds/returns/exchanges at this time. All purchases are final. If you happen to receive a damaged or defective item please send an email to soblackcandleco@gmail.com as soon as possible so we can help resolve this issue. 

My candle arrived broken, what should I do?

In the event that your package is damaged during shipment, please send an email to soblackcandleco@gmail.com within 48 hours of delivery so that we can resolve the issue as quickly as possible. Please include a picture of the damage and your order number in the email. 

Do you offer wholesale?

Yes! If you are interested in buying wholesale please fill out our inquiry form here.