FAQ
How do I contact customer service?
How long will it take for me to get my order?
Our current processing time is 3-7 business days. After your order is processed it will be shipped via USPS. It typically takes around 2-5 days for your order to arrive once shipped.
How can I track my order?
You should be receiving a separate email with tracking information when your order is being processed. This will allow you to track your package through USPS.
Can I return/exchange my order?
Due to the nature of our products we are unable to offer refunds/returns/exchanges at this time. All purchases are final. If you happen to receive a damaged or defective item please send an email to soblackcandleco@gmail.com as soon as possible so we can help resolve this issue.
My candle arrived broken, what should I do?
In the event that your package is damaged during shipment, please send an email to soblackcandleco@gmail.com within 48 hours of delivery so that we can resolve the issue as quickly as possible. Please include a picture of the damage and your order number in the email.
Do you offer wholesale or private label?
Yes! If you are interested in buying wholesale or private label click here.